Refund and
Cancellation Policy
Yourpanth Techservice Private Limited (operating under the brand
name JKSmartpay) is committed to delivering a reliable and
transparent service experience. Customer satisfaction is at the heart of
everything we do. If you're not fully satisfied with our services, we’re here
to help—subject to a fair evaluation of your request.
Cancellation Policy
·
To request a cancellation, please contact us through the official
channel available on our website: https://jksmartpay.in/contact.
·
All cancellation requests must be submitted at least 7 business
days before the end of your current service cycle.
·
Requests made after this period will be considered for the next
service cycle.
Refund Policy
·
We strive to offer high-quality services tailored to client needs. In
the event that you are not fully satisfied, a refund may be processed
after careful assessment of the concern raised.
·
If approved, refunds will be credited to the original payment
method used during the transaction.
·
For payments made via a payment gateway, the refund will be processed
back to the same account.
·
Please allow 4–5 business days for the refund to
reflect in your account after approval.
Privacy Policy
Please read this Privacy Policy before using the application or
submitting any personal information. By using JKSmartpay, it shall
be deemed that the User is expressly consenting to be bound by the terms and
conditions described in this Privacy Policy.
1. Links to other websites
The procedures and practices set forth in this Privacy Policy describe
the use and disclosure of User Information collected through JKSmartpay
Products. These Products may contain links to other websites. Any personal
information collected when a User visits such websites is not governed by this
Privacy Policy. JKSmartpay shall not be responsible for and has no control over
the practices and content of any website accessed using external links.
2. Competency to contract
By agreeing to this Privacy Policy, a User represents that they are at
least 18 years of age and competent to contract under
applicable laws. If registering on behalf of an entity, the User confirms
proper authorization. Minors or incompetent persons may not use JKSmartpay or
provide information.
3. Collection of information
JKSmartpay may collect:
3.1. Information provided by the User – e.g., name, address,
email, phone, ID proofs, financial information, etc.
3.2. Information collected automatically – e.g., IP,
device/browser details, location, usage patterns, etc.
3.3. Information from other sources – e.g., partners,
affiliates, analytics providers.
4. Usage of User Information
User Information may be used for:
·
Facilitating requests and services.
·
Tracking revenue and financial information.
·
Research, analytics, and service improvement.
·
Responding to queries and complaints.
·
Legal compliance.
·
Communication of updates, promotions, and personalized services.
5. Usage for analytics & benchmarking
Information may be used for research, product improvement, forecasting,
and delivering relevant offers or location-based services.
6. Storage of User Information
User Information is stored in accordance with applicable laws in India.
By using JKSmartpay, Users consent to such storage and processing.
7. Dissemination of User Information
Information may be transferred to government authorities, affiliates, or
third-party service providers as permitted by law.
8. Service Providers
Third-party vendors may be engaged to facilitate services, with limited
access to User Information strictly for service provision.
9. Information security
JKSmartpay employs measures to protect User Information but cannot
guarantee complete security against unauthorized access or breaches.
10. Retention of User Information
Information may be retained as long as required for services, contracts,
or under applicable laws.
11. Disclosure Policy (Rule 6 of IT Rules 2011)
Personal Information may be disclosed when legally required or to
prevent fraud, unlawful activity, or to protect safety/security.
12. Choices regarding data
Users may accept/refuse cookies and certain data uses. Declining cookies
may limit features.
13. Cookie Policy
Third-party libraries may use cookies to enhance service. Users may
choose to disable cookies.
14. Contact details
For queries, corrections, or revoking consent, contact:
Mr. Jaykumar Kothadiya
📧 Email: info@jksmartpay.in
📱 Mobile: +91
8488889794
🌐 Website: https://jksmartpay.in
15. Scope of Policy
This Privacy Policy applies exclusively to JKSmartpay services and
platforms under Yourpanth Techservice Private Limited.
16. Updates to the Privacy Policy
JKSmartpay may update this Policy periodically. Continued use
constitutes acceptance of changes.
17. Your Consent
By using JKSmartpay, you consent to the collection, processing, and use
of information as described herein.
18. User Declarations
1. I understand that
Personal Information is being collected.
2. I understand the
purpose for which it is collected.
3. I understand the
intended recipients.
4. I understand I may
refuse to provide information.
5. I have read and
understood this Privacy Policy.
19. Disclaimer
JKSmartpay shall not be liable for unintended disclosures, security
breaches, or inaccuracies in the information provided.
20. Grievance Redressal
In compliance with the Information Technology Act 2000 and rules made
thereunder, the Grievance Officer is:
Mr. Jaykumar Kothadiya
📧 Email: info@jksmartpay.in
📱 Mobile: +91
8488889794