REFUND AND CANCELLATION POLICY
This Refund and Cancellation Policy governs the terms under which cancellations, modifications, and refunds are processed for services booked or transacted through JKSmartPay (operated by YourPanth Techservice Private Limited, hereinafter referred to as "Company", "We", "Us", or "Our").
By making a booking or transaction on jksmartpay.in, you agree to abide by the terms outlined below.
1. GENERAL CANCELLATION TERMS
Cancellation requests must be submitted directly through the JKSmartPay user dashboard or by contacting customer support at info@jksmartpay.in.Processing/convenience fees, payment gateway charges, and applicable taxes (GST) paid at the time of booking are non-refundable.
Cancellation charges vary depending on the service provider (airlines, railways, bus operators, hotels) and the time of cancellation prior to the travel date.
2. TOUR PACKAGE CANCELLATIONS
For customized or fixed group tour packages (Domestic & International), cancellation fees are calculated based on the date of written cancellation notice received:| Cancellation Notice Received | Refund Eligible |
| 30 days or more before departure | 90% refund of package cost |
| 15 to 29 days before departure | 50% refund of package cost |
| 7 to 14 days before departure | 25% refund of package cost |
| Less than 7 days or No-Show | Non-refundable (0% refund) |
3. TRANSPORT BOOKING CANCELLATIONS
A. Bus & Cab Bookings
Cancellations made 24 hours or more before departure: Eligible for refund subject to bus/cab operator cancellation rules and platform handling fees.Cancellations made within 24 hours of departure or missed pickups: Non-refundable.
B. Train & Flight Bookings
Cancellations are governed entirely by the rules of IRCTC / Indian Railways and respective Airline Companies.Convenience fees charged by JKSmartPay during booking are non-refundable.
4. FINTECH & DIGITAL TRANSACTIONS
Failed Transactions: If funds are deducted from your bank account/card but the booking or wallet load fails, the amount will be automatically credited back to the original payment source within 5 to 7 business days.Forex & Money Transfers: Once a foreign exchange conversion or remittance order has been processed and executed, it cannot be cancelled or refunded.
Incorrect Transfers: JKSmartPay is not responsible for funds transferred to incorrect bank details or wallet IDs provided by the user.
5. REFUND TIMELINES AND MODE OF REFUND
Refund Approval: Eligible refunds will be processed after verification of cancellation terms.Refund Method: All approved refunds will be credited back strictly to the original payment method (Bank Account, UPI, Credit/Debit Card, or JKSmartPay Wallet) used during the transaction. Cash refunds are strictly prohibited.
Timeline: Standard refund processing takes 5 to 10 business days from the date of cancellation approval, depending on bank and gateway processing times.
6. FORCE MAJEURE & CANCELLATION BY COMPANY
If a tour or service is cancelled by JKSmartPay due to unforeseen circumstances, natural disasters, weather conditions, government restrictions, or operator cancellations:Customers will be offered an alternative travel date or an equivalent tour package option.
If no alternative is acceptable, a refund will be issued after deducting non-recoverable operational expenses already paid to third-party vendors.
7. CONTACT US FOR REFUND CLAIMS
For assistance or inquiries regarding cancellations and refunds, please reach out to our support team:Company Name: YourPanth Techservice Private Limited (JKSmartPay)
Address: Shop No 102, Bombay Silver 2, 80 Feet Main Road, Rajkot, Gujarat - 360003, India
Support Email: info@jksmartpay.in
Phone: +91 8488889794
Website: jksmartpay.in